Indeval Achievements

Date:

September, 02 2022

At Indeval, we are focused on innovation, improving customer satisfaction, and continuing with schemes that strengthen the security of our customers.

In these years, we have released new projects that strengthen our technological infrastructure, our communication with clients, and the satisfaction and promptness of our operational processes.

·       We established another communication scheme with our clients: SWIFT, which allows all our participants to connect even more to international standards (ISO 15022/20022), and STP (straight through processing) processes that optimize operational flows and response times in daily operations.

·       Indeval provides three communication channels of the Participant's choice (Dalí Portal, PFI, and SWIFT), thus strengthening operational continuity and process resilience.

·       In 2021, the "Requirements Guide" was published, focused on strengthening Indeval's infrastructure with new security, technology, and operational risk requirements that the market must comply with to connect with Indeval.

·       At the same time, to improve operational processes, response times, and new technologies and market trends, we developed and implemented automated operational processes with robots that allow us to mitigate operational risk and improve service times. In the last year, Indeval improved response times from 4 hours to only 30 minutes in the processing of dividends.

·       Finally, we improved our website to provide a better experience to our users and the general public, making it more intuitive and functional. Soon, we will launch our private site with more information of interest to our customers. Wait for it!